Testimonials

Check out what our customers have to say!

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Project: Install or Replace a Heat Pump

Great service at a fair price. Timely service and knowledgeable staff

Joe F Duck March 1, 2019

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Project: Install or Replace a Heat Pump

Steve and his entire staff are first rate! Air-O-Smith replaced both of our heat pumps. They arrived on time and stayed until the the job was completed. The technicians are very knowledgeable and took the time to explain all of the new features.

Doug C Corolla March 16, 2019

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Project: Install or Replace a Heat Pump

We just received great news from Dominion Energy. They reduced our monthly budget payment because our electric usage dropped during the last six months.....the hottest months of the year! We contribute this drop in our bill to Air-O-Smith....

John H Corolla August 14, 2019

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Project: Install Ductless Mini Split

We were looking to heat and cool our sunroom in our summer home, we called several companies and only one responded Air-O-Smith they came on the day as per our phone call and made several suggestions. We decided on a Trane unit for the room. Called Steve about our decision and set up the date for the installation. The day of the installation they came as scheduled on TIME, his workers were very professional and did a great job we love the new unit and it does everything that Steve told us it would do. What a great and local company to do business with.

 

Randy R Point Harbor April 3, 2020

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Project: Install or replace HVAC system Exceptional service from start to finish!

Lynn Morris Southern Shores August 25, 2020

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Project: Install or replace HVAC system

We can't say enough good things about the Air-O-Smith team.. from the initial call to the work that was executed! We came to them as new customers in 2019 and their response time to replace our broken system as well as troubleshoot another was astonishingly quick and in the dead heat of summer! Inorder to replace the system, Steve ran thorough calculations to ensure we were getting the proper configuration for our setting and gave us 3 options. They have continued to remain responsive and professional throughout our continued relationship with their annual maintenance plans. We highly recommend Air-O-Smith!

Christy Dehaven Duck August 25, 2020

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Project: Install or Replace HVAC system 

Our company has worked with Air-O-Smith for a number of years. We own residential and commercial real estate. When one of our tenants or business partners has an issue with their heating and cooling, they call us and we call Air-O-Smith. Their follow through on service calls has been exceptional. They prioritize the calls based on urgency and respond promptly! We are very pleased with the level of service and the communication we receive throughout the service call or new installation.

Thomas & Victoria Byers Outer Banks August 26, 2020

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Project: Install or Replace HVAC system

Steve Smith - Air-O-Smith Heating & Air conditioning. Extremely knowledgeable, personable, consistent, responsive, follows through on exactly what he says he is going to do., when he says he is going to do it, and for the exact cost he quotes and then actually does it. Seamless, easy. I would highly recommend.

John Leatherwood Outer Banks August 26, 2020

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Project: Install or Replace HVAC system

Fantastic installation very professional no short cuts and excellent cleanup at the end. Impressed with the customer service and follow up.

Robert Bertrand Moyock, NC August 26, 2020

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Project:: Replace or install HVAC system

Great experience! The Techs were knowledgeable and professional! I recommend Air-O-Smith without hesitation.

Laurie Cody Duck, NC August 26, 2020

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Project: Install or replace HVAC system & Ductwork

Air-o-Smith provides great service when it came time to replace our HVAC system. Steve, and his team were professional, and courteous during the installation, and met all expectations.

 

James Haslup Corolla, NC August 26, 2020

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Project: Install or Replace a Heat Pump

"Amazing, he is amazing. He laid a drop cloth on the carpet while he was working. He explained what he was doing. It is great to have someone that treated it like his own home He made sure that I understood about the work, gave the papers for the tax rebate. He was just great in all his work."

Sandy L. May 16, 2016

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Project: Install or Replace a Heat Pump

"Extremely professional, courteous, thoughtful and thorough. I cannot "sing the praises" enough. I would recommend him to everyone!"

Diane M. Kill Devil Hills, NC May 16, 2016

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Project: Install or Replace a Heat Pump

"Overall it was a good experience. Steve showed up when he committed too. The Heat Pump, and all new ductwork, was installed with minimal disruption. There was an issue with the Heat Pump the day after it was installed. The fan blower went out. Steve came back and fixed it in one day by replacing the blower."

Vincent R. Kitty Hawk, NC May 16, 2016

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Project: Install or Replace a Heat Pump

"Steve went above & beyond what he had to. I wouldn't hesitate to use him again or refer him to anyone & everyone in the Outer Banks !!"

Debbie C. Corolla, NC May 16, 2016

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Project: Install or Replace a Heat Pump

"Very good work, took the time to do it right."

Stephen B. Moyock, NC May 16, 2016

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Project: Install or Replace a Heat Pump

"Air-O-Smith was AWESOME! From our first meeting when he came out to assess the project and provide a quote, to the day they finished cleaning up and tested the new system, Steve and his assistant were very professional and personable. Numerous times they went above and beyond to take care of my home and our personal needs. Steve even came back to my home when the inspector came in case there were any issues... there were none. They were meticulous, paying great attention to detail to every aspect of the job. Integrity - I like the fact that it was the same person from start to finish. No sales pitching salesman at the beginning and then a careless crew doing the install at the end. When it was all completed my home was just like they found it with the exception of a new more efficient heat pump system - Christmas came early this year. Thanks Air-O-Smith!!!"

Homeowner Moyock, NC May 16, 2016

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Project: Install or Replace a Heat Pump

"Very familiar with his product and what would be required to properly complete the installation."

Homeowner Kill Devil Hills, NC May 16, 2016

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Project: Install or Replace a Heat Pump

"Excellent workmanship and customer interaction. Steve and Julio are the neatest and most customer aware people we have ever had perform work at our home. I highly recommend Air-O-Smith."

John M. Corolla, NC May 16, 2016

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Project: Install or Replace a Heat Pump

"Provided great information during the decision process. Quality of workmanship was very good. Have recommend him to others already."

Sam B. Kill Devil Hills, NC May 16, 2016

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Project: Install or Replace a Heat Pump

"The team was prompt and professional, and answered my many questions."

Nancy A. Corolla, NC May 16, 2016

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Project: Install a Central Air Conditioning System

"If you're looking for great customer service, attention to detail, a great price and timely installation call Air-O-Smith. The Owner is very experienced and I was able to get a custom made installation package to meet my needs. The employees were very respectful of my home and kept the installation process clean and organized. The owner took his time and made several visits to make sure of what I wanted before starting the work. This company returned every phone call I made, arrived on time every day and completed the work when they said they would and gave me a more than fair price on a great system. If you want the best call Air-O-Smith."

Arlene H. Moyock, NC May 16, 2016

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Project: Repair Electric Furnace / Forced Air Heating System

"Air-O-Smith is very knowledgeable about all aspects of home HVAC systems. Professional and very considerate of scheduling."

Homeowner Moyock, NC May 16, 2016

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Project: Install or Replace a Heat Pump

"Would recommend to all. Steve was prompt well prepared, courteous and performed the job to our expectations. We will continue to keep him for ongoing maintenance for the system he installed."

Sue B. Kitty Hawk, NC May 16, 2016

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Project: Install or Replace a Heat Pump

"Excellent customer service. Installation was professionally accomplished by qualified personnel and I would highly recommend this company to anyone."

Al S. Kitty Hawk, NC May 16, 2016

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Project: Install or Replace a Heat Pump

"They were professional, prompt, honest and polite. They put down drop clothes to protect the carpet and were the first company to respond to my request for an estimate. They quoted a price and when something was needed in addition to the original price, they did not charge for it. They did whatever it took to make it right, without asking for more money. They worked with our schedule and kept us informed along the way. Steve Smith took the time to explain everything and did not try to sell more than we needed. He listened to what we wanted and provided that in a timely manner. I would highly recommend this company."

Homeowner Nags Head, NC May 16, 2016

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Project: Install a Central Air Conditioning System

"Very knowledgeable and reliable and high quality work."

Renee P. Corolla, NC May 16, 2016

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Project: Install a Central Air Conditioning System

"Excellent customer service."

Homeowner Kill Devil Hills, NC May 16, 2016

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Project: Install or Replace a Heat Pump

"Steve provided excellent customer service and his professional knowledge helped make this an easy project!"

Homeowner Powells Point, NC May 16, 2016

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Project: Install or Replace a Heat Pump

"Professional and paid attention to detail. He was the only vendor that took the time to examine our rental property to see what type of Heat Pump system should be used in the house. Learned that the existing system was undersized. Partially explains why some complaints in summer over house temperature. He installed the correct system and corrected the piping and air duct routing errors from the past."

Guy C. Corolla, NC May 16, 2016

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"I found Mr. Smith and his mechanic fast, efficient and deserving of my trust. An excellent experience!!"

Richard W. Manteo, NC May 16, 2016

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Project: Install or Replace a Heat Pump

"Very knowledgeable and meticulous concerning the Trane line of products and how they would individually impact our home. Excellent installation experience with both him and his workers."

Kevin M. Moyock, NC May 16, 2016

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Project: Install or Replace a Heat Pump

"Nice people to work with!"

M.D. Kitty Hawk, NC May 16, 2016

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Project: Install or Replace a Heat Pump

"I cannot tell you how well informed Air-O-Smith was regarding the installation of our new Trane Heat Pump! They were very knowledgeable and worked steadily to complete the job! The helpers were grand and very kind during the installation. They put down runners throughout the house and cleaned up very well. This company I would highly recommend for repair or for new equipment! Fine, fine company and Steve's workers were outstanding!"

Nancy R. Kill Devil Hills, NC May 16, 2016

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Project: Install or Replace Ductwork

"Very professional, super knowledgeable, a pleasure to work with."

Jamie Y. Duck, NC May 16, 2016

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Project: Repair or Service a Central Air Conditioning System

"Fast install."

John B. Corolla, NC May 16, 2016

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Project: Install or Replace a Heat Pump

"Great service and outstanding price. This guy is GREAT! Beat every other contractor price by thousands. Prompt, professional, courteous and very neat and thorough. I would hire him again an recommend him for any heating and AC needs."

Larry B. Southern Shores, NC May 16, 2016

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Project: Repair or Service a Central Air Conditioning System

"I am an absentee owner. I called Steve on Thursday afternoon. He was at the property on Friday morning as he stated he would be. He repaired the unit before noon. I'm very happy with his response time, and the repair. His price was very reasonable. I will definitely call on him again."

Brenda A. Nags Head, NC May 16, 2016

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Project: Repair or Service a Central Air Conditioning System

"Air-O-Smith is my first and only choice for HVAC services on the OBX. He is professional, reasonable, on time, and I wouldn't think of hiring anyone else. He installed a new Trane system and has maintained it. He's just the BEST!!!"

Diane M. Kill Devil Hills, NC May 13, 2016

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Project: Repair or Service a Central Air Conditioning System

"I called one morning with my heat cutting off by circuit breaker and an extremely nice young man by the name of Eric was sent out in just a matter of hours and diagnosed the problem right away. I was extremely pleased with the price and service. I will certainly use them from now on."

Lynda E. Nags Head, NC May 13, 2016